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The Competitor Rx-Pay
Card
Frequently Asked
Questions
Below you will find a list of
questions, if you do not find the answers you are looking
for please feel free to contact our knowledgeable Help Desk
and customer Service department. Our prompt customer service
help desk is available Monday through Friday - 9am
to 4pm.
Where can I use this card?
The card is accepted at over 43,000 pharmacies
throughout the United States. The network includes pharmacy
chains as well as thousands of independent pharmacies
throughout the country. Pharmacy location information can be
obtained by contacting our customer service department. If a
neighborhood pharmacy is not already participating in our
network, please have them call us. We will send them
information about how they can participate in the network so
that you can take advantage of the savings as soon as
possible.
What if my pharmacy doesn’t
recognize the card?
Pharmacies may not be familiar with every prescription
program in which they participate. If the pharmacist does
not recognize your card or if you encounter a problem at the
pharmacy, DO NOT leave without having the pharmacy call the
number printed on the ID card.
How much will I pay for my
prescriptions?
There are payments of up to $10.00 for drugs listed in
Tier 1, up to $20.00 for brand name and select generic drugs
listed in Tier 2 and up to $50.00 for brand name and select
generic drugs listed in Tier 3. For the drugs not listed in
Tier 1, Tier 2 and Tier 3 members will pay the network
contracted price that has been negotiated. Please pay close
attention to the quantities listed by each drug in Tier 1,
Tier 2 and Tier 3. Quantities in excess of those listed will
result in higher prices generic drugs. On non-preferred
brand name drugs, members pay the network contracted price.
What is my average discount on
Non-Preferred Drugs?
There is no guaranteed percentage savings on every
prescription purchase. The price paid depends upon the
pharmacy and the type and quantity of drug purchased.
Pharmacies, just like other retail stores, compete against
each other and may have special prices on some products.
When this is the case, we cannot discount the pharmacy’s
already low price, but a member will receive the advantage
of the pharmacy’s special pricing. THE
MEMBER ALWAYS RECEIVES THE LOWER OF THE CONTRACT PRICE OR
THE PHARMACY’S PRICE.
What is a generic drug?
Once a patent on a brand name drug expires, other drug
companies may make a generic version of the drug, with the
approval of the Food and Drug Administration (FDA). The
FDA’s standards for quality are the same for all
manufacturers. This means the generic drug contains the same
active ingredients as the brand name whose patent has
expired, and that its safe, potent and effective.
How can I keep my prescription drug
costs down?
The use of generic prescription drugs, whenever
available, is most cost effective. Don’t be shy – discuss
your prescription options with your doctor. Ask whether an
alternative, less expensive option would work for your
condition.
How will I know if there’s a
generic equivalent available?
Simply ask your local pharmacist or call our customer
service department to find out about generic equivalents for
your prescription. Also ask your doctor to prescribe
generics whenever possible and appropriate. (Your new member
packet will include helpful materials you can share with
your doctor.)
What is the difference between
brand name and generic drugs?
The brand name is the trade name under which the product
is advertised and sold, and is protected by patents so that
it can only be produced by one manufacturer for a
predetermined number of years. Once a patent expires, other
companies may manufacturer a generic equivalent, providing
they follow stringent FDA regulations for safety. Generic
drugs are drugs for which the patent has expired, allowing
other manufacturers to produce and distribute the product
under a generic name. Generics are essentially a chemical
copy of their brand name equivalents. The color or shape may
be different, but the active ingredients must be the same
for both. The preferred drug list contains only FDA-approved
generic medications. is protected by patents so that it can
only be produced by one manufacturer for a predetermined
number of years. Once a patent expires, other companies may
manufacturer a generic equivalent, providing they follow
stringent FDA regulations for safety.
What is a preferred drug list?
A preferred drug list is a list of recommended
prescription medications that is created, reviewed and
continually updated by a team of physicians and pharmacists.
The preferred drug list contains a wide range of generic and
brand name preferred products that have been approved by the
Food and Drug Administration (FDA). Your doctor can use this
list to select medications for your health care needs, while
helping you maximize your prescription drug benefit. A
medication becomes a preferred drug based on safety and
efficacy, then on cost-effectiveness.
What is the difference between a
preferred brand name drug vs. a non-preferred brand name
drug?
A preferred brand name drug is a medication that has
been reviewed and approved by a group of physicians and
pharmacists, and has been selected for preferred status
based on its proven clinical and cost effectiveness. A
non-preferred brand name drug is a medication that has been
reviewed by the same team of physicians and pharmacists who
determined that an alternative drug that is clinically
equivalent and most cost effective is available. These
designations may change as new clinical information becomes
available.
Learn More About The Program >>
Frequently Asked
Questions
Program Overview
Instant Approval
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